Job Type
Full-Time
Description
JOB DESCRIPTIONKEY OBJECTIVE:
Responsible for overseeing claim activities for the Mid-Atlantic workers' compensation regional operation, ensuring quality and timely claims service in a cost-effective and equitable manner. Implements quality plans, monitors outcomes, and recommends corrective actions. Provides technical oversight, including managing the claims process and supporting the resolution of account-related issues.
ROLES & RESPONSIBILITIES
- Support the management of the Monthly Quality Self-Review Process.
- Assist with audits on Performance Guarantee Accounts, track trends, and help develop and implement proactive action plans to ensure compliance with Performance Guarantees.
- Utilize Excel proficiency to identify and analyze trends, collaborating with the claims department to address findings.
- Assist with completion of internal self-audit compliance reviews.
- Help coordinate monthly penalty log updates and staffing reports.
- Support training for new hires and ongoing training for current employees.
- Coordinate hiring, training, and onboarding processes.
- Assist team leaders and claims handlers with special projects (e.g., reserve analysis, account-specific projects, closing projects, workbook audits).
- Participate in file reviews and new account presentations as needed. Monitor and report on aged queues (Apollo, OMNI, MBR, etc.).
- Attend sales presentations.
- Evaluate and analyze caseloads and staffing requirements.
REPORTING RELATIONSHIPS:
Reports to and receives direction from the Claims Senior Vice President (SVP).
Requisition #: 33417
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Job ID: 84720100
Chubb
Insurance
United States
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 180th largest ...
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