Description

JOB DESCRIPTION

Role Purpose

The Claims Representative is responsible for the proactive management of a high-volume portfolio of complex casualty claims, including litigated and non-litigated, multinational accounts, while delivering exceptional client service and timely, accurate claims resolution. The role applies technical expertise and strategic cost- benefit analysis to develop effective claims handling strategies that mitigate exposure, control indemnity and defense costs, and achieve optimal outcomes. Working together with insureds, brokers, external adjusters, and internal stakeholders, the Senior Claims Handler ensures regulatory compliance, maintains strong client relationships, and supports the organization's commitment to operational excellence and superior claims management.

Key Responsabilities

• Manage a portfolio of complex casualty claims, including both litigated and non-litigation matters.
• Develop and implement effective claims strategies based on legal, factual, and coverage analysis to achieve timely and cost-effective outcomes.
• Deliver exceptional client service by maintaining proactive communication with insureds, brokers, and other stakeholders providing timely update and strategic recommendations.
• Handle multinational claims by coordinating with local adjusters, legal counsel, and international partners to ensure compliance and appropriate resolutions.
• Evaluate liability, damages, and exposure, establishing and maintaining appropriate reserves in accordance with company guidelines and regulatory requirements.
• Manage defense counsel, experts, and vendors by establishing litigation strategies, monitoring performance, and controlling defense and indemnity costs through cost-benefit analysis.
• Negotiate settlements within delegated authority to achieve favorable business outcomes.
• Ensure compliance with internal policies, regulatory requirements, and service level agreements through accurate documentation, timely handling and file quality management.
• Identify coverage issues, emerging risks, and potential subrogation or recovery opportunities, escalating matters as appropriate with manager and underwriting teams.
• Perform specials projects and other related duties as assigned.
  

Requisition #: 34439

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