Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Field Property Adjuster:

As a Field Property Adjuster, you will deliver exceptional service to our policyholders by traveling to customers' homes to perform on-site inspections, investigate coverage, prepare estimates, and settle claims promptly. You may also handle virtual claims using tools such as Xactimate and ClaimsX Video Collaboration. This role has a strong focus on water losses, as well as other perils such as minor fire, wind/hail, and miscellaneous property claims, ensuring customers receive expert guidance and resolution during challenging situations.

You'll use a mix of skills to succeed in this role, including:

• Customer service: Delivering a compassionate, clear, and supportive claims experience.
• Investigation: Assessing property damage, reviewing details, and determining coverage.
• Communication: Keeping customers informed using phone, email, or video as needed.
• Negotiation: Reaching fair settlements with customers, vendors, and other carriers.
• Problem-solving: Using tools, resources, and critical thinking in a fast-paced environment.
• Documentation: Maintaining accurate, timely records in the claims system.

Preferred Qualifications:

• 3+ years of experience in property adjusting, with Xactimate proficiency highly desired.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• This position is not available for California, Alaska, Hawaii or Puerto Rico residents.

Required Qualifications:

• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location is mandatory for this role.

You're provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• You will be required to attend approximately 2 weeks of training that will take place in Wheeling, IL.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Company Car:

• Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

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Skills
Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Property Adjusting, Time Management, Working Independently, Xactimate (Estimating Software)

Compensation
Base compensation offered for this role is $68,000-$117,700 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Requisition #: 1282769035

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