Description

JOB DESCRIPTION

We are seeking a proactive and strategic VP; Commercial Insurance Program Manager Claim Business Consultant for Third Party Administered Program Accounts. In this role, you will serve as a mediator in claim administration, oversee financial stewardship for customers and third-party administrators (TPAs), implement workflows, and function as the single point of contact for the Managing General Underwriter (MGU), Insured, TPA, and internal partners. This position offers the opportunity to shape outcomes, drive business growth, and contribute to Chubb's reputation as a market leader in commercial insurance and claims excellence.

Key Responsibilities:

• Strategic Leadership: Develop and implement claim administration strategies which are aligned to industry and Chubb Claim Best Practices to support loss mitigation, fair outcomes, and exceptional service.
• Stakeholder Management: Serve as an arbitrator for customers and all stakeholders. Collaborate with senior executives, brokers, managing general underwriters, and various internal teams to align resources and exceed customer expectations.
• Operational Oversight: Lead initiatives to enhance claims processes, oversee TPA performance, collaborate with various Chubb teams ( Claim Discipline Team, Litigation Management, and Operations) and ensure compliance with service plans.
• TPA Management: Collaborate with TPAs and customers to implement service plans, ensure high-quality claim management, and meet Chubb's standards. Monitor performance, control costs, and influence strategies to enhance claim processes.
• Data Analysis: Leverage data insights to identify opportunities for process improvement, cost reduction, and enhanced customer outcomes.
• Relationship Building: Cultivate strategic relationships with MGU, Producers and Clients to drive acquisition, renewal, and retention of key accounts/programs.
• Team Leadership: Mentor and develop CBC team members, fostering a culture of collaboration, diversity, and continuous improvement.

Requisition #: 26868

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