Description

Description and Requirements

Global Customer Service and Operations serves MetLife's customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs. We are guided by our purpose, putting the customer at the center of everything we do. As one team, we enable global consistency while addressing local needs to best support our markets. And, just like our customers are at the center, so are our people. Our teams' customer journey mindset ultimately fuels a contemporary customer experience, differentiating MetLife in the market.

The Human Resource Information Systems (HRIS) Senior Product Claims Analyst serves as a key liaison between our internal claims operations, Human Resource (HR) technology teams, and our customer's HR systems. This role ensures that all data transmitted through our Catalyst Claims Platform integrates seamlessly and accurately with customer systems such as Workday. The ideal candidate is an analytical problem solver with strong HRIS knowledge, exceptional Excel skills, and a deep understanding of disability and leave programs.

Key Responsibilities:

System Monitoring & Data Integrity

• Conduct daily and weekly reviews of data integrations between the Catalyst Claims Platform, the HRIS Application Programming Interface (API)/Human Capital Management (HCM) and employer Workday systems.
• Audit and analyze system reports, message logs, and audit reports using Excel (VLOOKUPs, pivot tables, formulas) to identify data discrepancies or errors.
• Troubleshoot and resolve errors that arise with HR technology integrations, including HRIS APIs, HCM platforms, and data file feeds.
• Ensure timely and accurate corrections through EIB (Enterprise Integration Builder) creation, data adjustments, or internal communication and system updates.

Collaboration & Customer Engagement

• Participate in daily/weekly customer calls to review integration performance, discuss outstanding issues, and develop action plans.
• Partner closely with internal teams and external customers to ensure full resolution of issues and long-term data accuracy.
• Lead with accountability and follow-through-owning issues to completion, even when assisting or covering for other team members.

Implementation & Continuous Improvement

• Support onboarding and implementation of new HRIS customers and system takeovers.
• Collaborate cross-functionally to enhance data accuracy, improve integration processes, and ensure customer satisfaction.
• Train and mentor newly onboarded HRIS Senior Product Claims Analysts.

Reporting & Analysis

• Generate, manipulate, and interpret daily/weekly operational reports to identify trends, issues, and resolve inaccuracies.
• Provide analytical insights to drive proactive error prevention and process optimization.
• Complete and participate in additional duties assigned to support business needs and customer success.

Essential Business Experience and Key Behaviors, Required:
• Strong understanding of HR systems and HRIS integrations.
• Proficiency in Microsoft Excel - including advanced functions such as VLOOKUPs, pivot tables, conditional formulas, and data auditing.
• Demonstrated experience in data analysis, error troubleshooting, and data reconciliation.
• Strong sense of ownership and accountability, ensuring full resolution of issues and long-term system accuracy.
• Excellent verbal and written communication skills, with an ability to explain complex issues clearly.
• Proven collaboration skills with both internal teams and external customers.

Key Competencies, Qualifications and Skills, Preferred:
• Experience with Workday, data feeds, and EIB processing.
• Exposure to HR technology integrations, APIs, HCM and customer system implementations.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Minimum 3 years of experience in Disability Claims, FMLA (Family and Medical Leave Act), and/or other paid leave types.

The expected salary range for this position is $53,000 - $70,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$53,000 - $70,700


Requisition #: 13100

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