Description

• Manage an inventory of first party referrals in multiple lines of business (Property, Marine, Environmental, Fidelity, Cyber).
• Collaborate with and direct subrogation counsel when appropriate to increase efficiencies and maximize recoveries.
• Responsible for the investigation, evaluation, and disposition of Subrogation claims assigned to counsel. Monitor counsel and foster negotiations and settlement of claims within granted authority.
• Formulate litigation and recovery strategies with counsel and collaborate consistently throughout the subrogation process
• Adhere to all statutory and Unfair claims Practice Acts.
• Assist the Salvage Manager with the salvage database and salvage related tasks.
• Embrace and manage change, ensuring alignment with strategic priorities and innovating processes to meet evolving customer and industry demands.
• Ensure timely and accurate review and payment of invoices and deductibles.
• Manage T360 tasking and support day-to-day processes.
• Collaborate with internal and external partners to identify efficiencies, trends, and issues.
• Work on assigned projects within specified time constraints.
• Utilize a comprehensive decision-making approach, balancing independent choices with external input.
• Manage time efficiently and escalate complex issues as needed.
• Conduct quality audits and inventory reconciliation projects.
• Deliver outstanding customer service and manage authority requests, escalations, and payments.
• Investigate incidents to determine root causes and negotiate claim resolutions.
• Conduct a minimum of 30 Intercompany Arbitration cases per month to meet the 1:1 heard to filed ratio requirement.
• Collaborate with the Arbitration Manager to enhance decision-making quality and craft meaningful awards.
• Provide exceptional customer experience to our agents and policy holders.
• This job description does not encompass all potential responsibilities that the employee may be expected to undertake, and additional tasks may be assigned as necessary. Chubb reserves the right to amend the job description at any time and to allocate further duties and responsibilities as required