The Hanover Insurance Group
Howell, Michigan, United States
14 days ago
Job Type


PIP Regional General Adjuster - Remote

Grand Rapids, MI, USA • Howell, MI, USA • Southfield, MI, USA • Virtual Req #17403

Friday, March 1, 2024

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our PIP Claims team is currently seeking an Regional General Adjuster.

This is a remote Full Time/Exempt role.

Responsible for the handling of litigated cases involving claim disputes. This position works in partnership with defense counsel to resolve litigation.

  • Have or secure and maintain appropriate states adjuster license(s) and continuing education credits as required by the state
  • Be highly skilled at handling claims in multiple venues
  • Handle Claims that are transferred existing losses or first notice lawsuits over disputed issues which require a high level of investigation, analysis, evaluation and negotiation
  • Maintain a keen foresight into claims depth to accurately adjust reserves based on new information over the cycle time of an exposure
  • Develop timely discovery, trial and settlement resolution strategies in conjunction with defense counsel
  • Attend trial, facilitations, settlement conferences and arbitration
  • Act as a technical resource for inside and field adjusters

  • Bachelor's Degree or equivalent experience
  • Typically has 5 - 8 years' experience
  • Technical depth around Michigan PIP and litigation
  • Possess strong customer service skills
  • Makes decisions in an informed, confident and timely manner
  • Strong organizational and time management skills
  • Ability to negotiate skillfully in difficult situations with both internal and external groups
  • Demonstrates strong written and verbal communication skills.
  • Appropriate understanding of applicable Statutes, Regulations and Case Law
  • Thinks critically, anticipates, recognizes, identifies and develops solutions to problems in a timely manner
  • Operates with latitude for un-reviewed action or decisions
  • Computer experience (MS Office, Excel, Word, etc)
  • Proficient using a paperless Claims System

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.


It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.


We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Requisition #: 24762


Job ID: 72973264
United States

Welcome and thank you for considering employment with Hanover Insurance Group. Ours are leading companies that have been delivering on their promises to our Agents and customers for more than 150 years. More importantly, we are committed to become a world class insurance organization where you can build a rewarding career.

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