Description

Our Casualty Claims team is currently seeking early in career talent to join our Claims Development Program in our Worcester, MA location. This is a full-time non-exempt role.

POSITION OVERVIEW:
The Casualty Associate Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of casualty claims in alignment with policy provisions, industry best practices, and applicable jurisdictional regulations. This role involves accurate input and management of claim data, as well as providing clear guidance to insureds and claimants throughout the claims process and available options.

IN THIS ROLE, YOU WILL:

Mentoring & Learning Structure:

• Engages with New Graduate Claims Development Program cohort and learning support system, including management, Learning & Development consultants, team leads and formal/informal mentors.
• Participates in a structured casualty claim training program supporting professional development through Learn, Reflect, Apply methodology.
• Microlearning
• Interactive Experiences
• Post-Training Reinforcement
• Opportunity to join the Hanover GRID mentorship program

Responsibilities/Essential Functions:

• Will collaborate with and gain exposure to multiple lines of business
• Learns and applies core casualty claim concepts under supervision while building confidence and expertise in delivering high-quality outcomes.
• Conducts recorded phone interviews with involved parties to confirm cause of loss, coverage, liability, and damages.
• Obtains all required insurance adjusting licenses during the onboarding experience.
• Leverages critical thinking to analyze, evaluate, and negotiate claims of varying complexity.
• Identifies potentially suspicious or fraudulent claims and escalates appropriately in collaboration with Special Investigations Unit (SIU).

Skills & Capabilities:

• Analytical Reasoning: Identifies problems, gathers relevant data, and develops effective solutions.
• Customer Centricity: Prioritizes customer needs, builds trust, and delivers exceptional service.
• Digital Fluency: Leverages technology to access, evaluate, and communicate information efficiently.
• Persuasion and Influence: Uses interpersonal skills to gain support and reach mutually beneficial outcomes.
• Professional Insurance Acumen: Applies growing technical knowledge to address challenges and adapt to industry trends.
• Planning and Execution: Effectively plans, prioritizes, and manages time and resources to meet goals.

WHAT YOU NEED TO APPLY:
• Bachelor's degree required, degree in insurance or risk management and 0-3 years of relevant work experience preferred.
• Demonstrates foundational knowledge of insurance concepts (preferred) with the ability to steadily build proficiency
• Ability to operate a personal computer and standard office equipment efficiently.
• Capable of sitting and/or standing for extended periods during the workday.
• Flexibility to work on-site as required by business needs.
• Willingness and ability to travel as necessary for the role.
• Comfortable working in a dynamic, fast-paced, and occasionally high-pressure environment.
• Ability to perform duties in environments that may include moderate noise levels.
• Must maintain a reliable, high-speed home internet connection to support remote work responsibilities.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Requisition #: 41690

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