Description

Claims Team Lead - Claims

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Team Lead at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Team Lead on the Claims team, you'll provide leadership and supervision to the claims team ensuring the retention and development of quality employees. Additionally, you will ensure the processes, procedures, and allocation of resources are available and provided to all department employees. Finally, you'll execute departmental objectives in alignment with overall business strategies and objectives.

• Develop strategies, action plans and budgets for the department in alignment with organizational objectives.
• Regularly review current products, processes, services and procedures to create an environment emphasizing continual improvement.
• Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
• Act as liaison between other teams and departments/offices to promote strong communication and problem solving as situations arise. Participate in Employer Services department meetings.
• Stay informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information as necessary.
• Effective execution of departmental initiatives and plans within timelines established
• Conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals.
• Provide direct customer service to the client on accounts.
• Participate in prospect and client calls, providing claims expertise on specific issues, meeting directly with the client when needed.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 7-8 years claims experience including strong knowledge of risk management issues.
• Must be detailed with excellent organizational and time management skills.
• Prior success and experience in managing change in a fast-paced environment.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong interpersonal and sales related skills in dealing with customers.
• AIC, ARM, CRM, CISR or equivalent.

These additional qualifications are a plus, but not required to apply:

• Bachelor's degree in business, risk management or related field.
• Proficiency in payroll & HR databases.
• CIC or CPCU designation.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
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• LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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Requisition #: MAMCGLOBALR343333EXTERNALENGLOBAL

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