Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.

About Allstate Insurance Company of Canada
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

As a Claims Service Representative you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.

This role is currently remote. It is a 4-month student-contract role from April 27-August 28.

Responsibilities:

During your placement you will have the opportunity to:

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers

• Provide exceptional Customer Experience based on claims service and quality standards

• Responding to customers with empathy, care and concern

• Secure and accurately document all details concerning a loss

• Explain claim process and next steps as necessary

• Set up Method of Inspections and/or Emergency Services where required

Required Skills:

We are looking for a student who has:

• At least 1 year of customer service experience preferred

• Competency in oral and written communication, preferable multilingual. Bilingual is an asset

• Skilled in providing exceptional customer service

• Able to work under pressure and high volumes completing tasks efficiently
• Enrolled in a Canadian university or college degree out of the 5 provinces Allstate Canada operates in (ON, AB, NB, NS, QC).
• Currently in their 2nd year or higher year of study.

Application Requirements:

• Resume
• Cover Letter
• Short answer questions

Please choose 3 out of the 4 short answer questions to include in your application package. Max. 350-word limit

• Tell me about a time you helped someone who was stressed or upset. How did you approach the situation, and what was the outcome?
• Describe a situation where paying close attention to detail prevented a mistake. What steps did you take to ensure accuracy?
• Give an example of when you had to listen carefully to fully understand someone's needs. How did you confirm you understood them correctly?
• What does excellent customer service mean to you, and how would you demonstrate that in a claim's environment?

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Skills
Attentiveness, Communication, Customer Centricity, Customer Experience (CX), Digital Literacy, Empathy, Inclusive Leadership, Learning Agility, Prioritization, Results-Oriented

Compensation
Expected compensation for this role ranges from $ 40,000.00-50,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Requisition #: 635346592

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