Description

Senior Account Manager / Director position within a growing commercial brokerage in Melbourne Your new company
A rapidly growing, privately owned insurance brokerage is seeking a Senior Account Director to take ownership of a significant commercial portfolio while driving profitable growth across mid-market and corporate clients. With sustained expansion, the business requires a proven specialist who can elevate client outcomes, deepen market engagement and contribute to long-term strategic ambitions.

Your new role
Lead a significant commercial insurance portfolio, ensuring excellent client outcomes, strong retention and consistent growth. You will enhance coverage and placement strategies, expand client share-of-wallet, and drive targeted new business. Working closely with senior leaders and broking teams, you will influence market strategy, negotiate with insurers and agencies, and contribute to an uplift in technical standards across the function.

Key Responsibilities
Portfolio & Client Management

• Steward a substantial commercial portfolio, delivering high retention and measurable client value.
• Identify coverage improvements, placement enhancements and broader risk management opportunities.
• Plan and execute renewals end-to-end, ensuring timely documentation, clear recommendations and proactive client communication.

• Market Engagement & Placement
  Build effective relationships with insurers, underwriting agencies and specialist markets.
• Negotiate competitive terms, structure placements and resolve complex queries, collaborating closely with internal claims and broking teams.
• Maintain a forward view of market conditions, advising clients on implications and options.

Growth & Business Development

• Drive targeted new business outcomes through prospecting, referrals and strategic initiatives.
• Increase client share-of-wallet via cross-sell and up-sell opportunities aligned to client needs.
• Contribute ideas and input to growth plans, tenders and client value propositions.

Leadership, Coaching & Collaboration

• Provide technical guidance and informal coaching to Account Executives and Assistants.
• Promote a high-performance, collaborative culture and support continuous improvement across workflows and processes.
• Act as an escalation point on complex matters, balancing commercial outcomes with client advocacy.

Governance, Compliance & Professional Standards

• Uphold all regulatory and organisational requirements, maintaining appropriate accreditation and CPD.
• Adhere to internal policies and contribute to procedural robustness and risk management across the team.
• Champion quality, accuracy and consistency in all client and market interactions.

What you'll need to succeed

• A minimum of 5+ years in Account Management within commercial, mid-market, or corporate clients.
• Deep technical knowledge of commercial insurance and risk advisory.
• Strong relationships with insurers, agencies and specialist markets.
• Excellent negotiation, analytical and problem-solving capability.
• Confident communicator with the ability to influence stakeholders and support junior team members.
• Commitment to compliance, accreditation and ongoing professional development (e.g., Tier 1 / RG146).

What you'll get in return
You'll step into a senior role with real influence-managing a substantial commercial portfolio, shaping client strategy and negotiating directly with key markets. You'll join a supportive, growing brokerage with strong access to leadership, opportunities to expand your skills, and a highly competitive remuneration structure that rewards impact and contribution. The remuneration package is market leading, and can be discussed on application.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2986542